Australian Owned | FREE SHIPPING | 10% Off Your Second Item

FAQ's

How much does shipping cost?

Currently we are offering FREE Australian/International shipping on our products. 

What payment methods do you except?

We accept all major credit cards (Visa, Mastercard, Amex) We also accept payments via PayPal, Google Pay and Apple Pay.

How secure is my online order?

When purchasing online using your credit card all of your information is entered into a SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card providers network. Your credit card information is not stored on our servers.

When will my order arrive?

We send all Australian/New Zealand orders via Australia Post. Generally all orders are delivered within 3-11 days, depending on location. An order confirmation email will be sent to you at the time of placing your order, a further email with tracking information as soon as your order is sent.

International orders are typically delivered within 10-25 days.

Occasionally, packages may be faced with delays beyond our control such as customs or postal delays.

How can I get in contact with you?

We handle customer service through email, send us a message at info@waterworksstore.com.au or use the Contact Us link in the main menu.

Do you offer a refund if I don't like the product?

Absolutely! We offer a full refund on your order if you don't like the product or it's not what you expected. We offer you a 30 day warranty to test the product.

Where is Water Works Store located?

We are a Australian family owned business located in South Australia, Australia. All our products are shipped locally from Australia.

My item arrived damaged what should I do?

We take extra care when shipping our products, despite this, sometimes items arrive damaged due to mail service mistreatment. If this happens to you, please contact us via email with a picture of the damaged item. We will promptly organise another item to be sent out to you.

Can i cancel my order?

If you need to make changes or cancel your order you will need to contact us within 24 hours of you placing the order. We can not cancel your order once the order has been shipped.

What currency is your pricing displayed in?

All our pricing is displayed in AUD or use the currency selector to pick your country.

Are there any exchange rates?

All of out transactions are based in Australian Dollars. If you are based in another country, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Quality Products

We stand by our high quality products and your satisfaction is 100% guaranteed.

Fast Tracked Shipping

Get free shipping on all orders.

Great Value

We offer competitive prices on all our great products.

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